BOOKING POLICY
Please take a minute to read all the following information as it’s important to your treatments.
If booking for a Colon Hydrotherapy treatment please read all contra-indications before booking an appointment.
For any beauty treatments,please contact the salon first if you’re under the GP for any health reasons, an expectant mother or on medications as some treatments maybe contra-indicated before booking an appointment as a non-refundable booking fee of 50% is required when making a booking. This will be deducted from your final bill on the day of the treatment. Should you not show for your appointment we reserve the rights to charge you for the full appointment at your next service with us.
Appointments are confirmed by us once the non- refundable booking fee has been secured. If a booking fee has not been made we reserve the right to cancel your appointment.
Please give at least 24 hours notice should you wish to cancel an appointment as a courtesy to both our therapists and other clients. Giving this notice will enable us to re schedule your treatment to a more convenient time. Failure to give at least 24 hrs notice will result in forfeiture of your deposit or 50% of the value of your gift voucher.
If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. Course appointments missed or late cancelled will automatically be deducted from course records.
Please note that if you are late for your appointment, we will have to shorten your treatment time by deducting the minutes that you are late by. In some cases we may not be able to carry out your treatment at all and this will result in you losing this appointment and booking fee.
If you are late more than two occasions then your next appointment you will be required to pay for the treatment in full. If lateness persists after you have booked another treatment you will lose the full payment of the treatment you have purchased.
All patch test need to be done at least 48hrs before the treatment and are needed for eyelash & brow tints, HD Brows, Weekend lashes and Fake Bake spray tan. You will need to be patch tested again if you haven’t had any of the above treatments done in the last 3 months.
Unfortunately due to insurance children are not able to attend appointments with their parents or guardians, or to be left in the reception area unattended while other clients are having treatments.
Please read the salon policy regarding lateness, no shows and other general information. You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers and email address. If you are unsure about anything or have any questions please email us at info@therapyskincare.co.uk.
Gift Vouchers
Please check expiry date on prepaid treatments or vouchers. You need to advise & present the gift certificate or discount voucher at the time of booking and Therapy Skincare has the right to reject any booking if the voucher is not presented. Vouchers cannot be redeemed for cash, sold or transferred.
When you have booked a treatment please keep an eye on your emails as we will send you a record card for that treatment, this is extremely important you fill it in asap and once you click save it will bounce back to us, please make sure you answer EVERY SECTION even if you just write NO or N/A as the record card won’t save properly. If you have any problems filling in the record card please email us asap
Thank you for your understanding and we look forward to seeing you!
Louise