Terms & Cancellation Policy

Terms & Cancellation Policy Halifax- Therapy Skincare

TERMS & CONDITIONS

When becoming a client of Therapy Skincare you agree to abide by our Cancellation Policy & Terms of Business.

 Prices are correct at the time of publication and are subject to change without notice.

 We will respond to your e-mail enquirers within 24 hours wherever possible.

 If you are running late your treatment time may have to be shortened or rearranged to avoid inconvenience for other clients on our schedule.  If you are more than 15mins late we may not be able to carry out your service and full cost will be charged.

The Following Terms Apply To All Appointments Made.

All treatments costing over £100 will require a 50% booking fee when booking. Treatments over the value of £20 a booking fee of £10 is required and treatments over £40 require a booking fee of £20. Appointments are confirmed by us once the non- refundable booking fee has been secured. If a booking fee has not been made we reserve the right to cancel your appointment. 

Please give at least 24 hours notice should you wish to cancel an appointment as a courtesy to both our therapists and other clients. Giving this notice will enable us to re schedule your treatment to a more convenient time. Failure to give at least 24 hrs notice will result in forfeiture of your deposit or 50% of the value of your gift voucher.

If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

 Course appointments missed or late cancelled will automatically be deducted from course records.

How To Cancel Or Change Your Appointment:

Cancellations should be made by phone (01422 357572) or by leaving a voice mail.

Gift Vouchers And Pre-Paid Vouchers

Please check expiry date on prepaid treatments or vouchers

You need to advise & present the gift certificate or discount voucher at the time of booking and Therapy Skincare has the right to reject any booking if the voucher is not presented.

Vouchers cannot be redeemed for cash, sold or transferred.

You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers.

Mobile Phones

Please respect other clients in the salon by switching your phones on silent.

 Terms & Cancellation Policy Halifax- Therapy Skincare

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